In order to do that, please contact us for support.
If you purchased any hardware (e.g., Avast Omni hub), you must first return the hardware to the sender before initiating your refund process.
We do not grant refunds on those purchases. To request a refund on a subscription and/or Solution you purchased from a physical brick-and-mortar store, the iTunes app store, or any other reseller not mentioned above (rather than directly from us), please contact the reseller regarding their cancellation and refund policy and any request for a refund. Restrictions Regarding Products Purchased from a Physical Store, iTunes, and Other Resellers. For more information about our warranties, please see our EULA. Our specialist will get in touch with you and provide you with the next steps. If your hardware (e.g., Avast Omni hub) becomes defective, please contact us for support. Once you have both the Google Play account email address and the Transaction ID, click here to request a refund from Avast, here for AVG, here for CCleaner, or here for HideMyAss !, and follow the instructions on the linked page. You can find the Transaction ID by: ( i ) finding the email sent to your Google Play account to confirm your purchase or (ii) logging into the Google Payments portal at with the Google Play account you used for the purchase, and then finding the specific transaction in the Subscription and Services section. To request a cancellation and refund on a subscription and/or Solution you purchased from the Google Play app store, you must provide us with the email address you used in Google Play to purchase the subscription and/or Solution and the Transaction ID for the purchase. Then, click on the link above and follow the instructions on the linked page. This will tell you which Avast company you need to contact ( which may not be the brand name on the Solution ) and will contain other information you must provide us in order to request your cancellation and refund. To request a cancellation and refund for a subscription you purchased from us through our online retail stores, or to terminate a subscription because you object to an amendment to the EULA we have notified you about, please find the confirmation email or invoice we sent directly to you in connection with your purchase. Products Purchased from Us and Subscriptions You Terminate for Notified Amendments to the EULA. If you qualify for a cancellation and refund on your purchase, and you purchased the subscription directly from us through our online retail store or from Google Play, then please follow the instructions below:Īll business products and consumer products purchased from CCleaner (including Defraggler, Recuva, and Speccy ) ,Īll business products and consumer products purchased from HideMyAss ! Requesting a Cancellation and Refund from Usīefore you start, please read all the restrictions and limitations described in this Cancellation and Refund Policy.
Avast cleanup pro cancellation license#
We also allow you to cancel your subscription and request a refund (prorated for the unexpired or unused portion of the Subscription Term) if we provide notice to you that we are amending the End User License Agreement ( the ” EULA ” ) we entered into with you in respect of such subscription and/or Solution, and you object to such amendment within 30 days of such notice. If your purchase qualifies, and you follow all the instructions in this Cancellation and Refund Policy within 30 days of the date of purchase, we will terminate your subscription and refund 100% of the price you paid for the then current Subscription Term. We offer a 30-day, money-back guarantee on subscriptions for certain Avast, AVG, CCleaner (including Defraggler, Recuva and Speccy, and HideMyAss !) Solutions that end users purchase directly from us through our online retail stores or through Google Play. CANCELLATION AND REFUND POLICY FOR AVAST, AVG, CCLEANER, AND HMA! SOLUTIONS